AI-powered interview preparation and candidate assessment for CustomerTimes' Salesforce ITSM practice. Clone the repo, open with Claude Code, drop a resume.
Three steps from resume to hiring decision. Claude Code reads the CLAUDE.md and does the rest.
PDF or DOCX into
the project folder
Tailored questions
in a Word document
Full analysis, scoring
& verdict generated
Claude Code reads the CLAUDE.md context file and produces professional deliverables automatically.
Tailored questions across 6 sections based on the candidate's specific resume. Targets their gaps, validates their claims, includes red flags table and scoring sheet.
Section-by-section breakdown with direct quotes. Three key tests applied: Honesty, Sales Readiness, Analogical Thinking. Scored on 9 criteria with verdict.
Every new candidate is automatically compared against the existing 4 on all criteria. Updated comparison table shows where they rank.
Drop an MP3/WAV recording and Claude will transcribe it with Whisper, then analyze the transcript automatically.
Interview guides can be emailed to other interviewers via Resend. Formatted HTML with scoring sheet included.
CLAUDE.md contains all CT business context, ITSM modules, competitive landscape, and lessons learned from previous interviews. No briefing needed.
9 criteria scored 1-5, averaged for a final verdict. Calibrated across 4 real interviews.
| Criteria | What We Evaluate |
|---|---|
| ITSM Domain Depth | ITIL knowledge, incident/change/problem hands-on, CMDB, ServiceNow/BMC experience |
| Salesforce Platform | Certifications, multi-cloud experience, hands-on configuration, architecture depth |
| Sales / Pre-Sales | RFP experience, deal involvement, client-facing comfort, bonus/incentive awareness |
| Verified Achievements | Specific numbers, decomposed claims, credible project descriptions with scale |
| Personal vs. Brand | Would clients follow them? Did they source deals or ride the company brand? |
| SF ITSM vs. ServiceNow | Competitive intelligence, objection handling, value articulation |
| CT Culture Fit | Entrepreneurial mindset, adaptability to boutique firm, growth orientation |
| Honesty & Self-Awareness | Volunteers weaknesses, describes failures, corrects inaccuracies, consistent authenticity |
| Communication | Reads the room, calibrates to audience, tells stories with specifics |
4 candidates interviewed and scored. Three recommended for the ITSM practice team.
Three complementary hires covering every dimension: ITSM domain, SF pre-sales, and SF delivery.
Patterns that emerged and now guide every future assessment.
Carlos, Andrea, and Felipe all volunteered weaknesses unprompted (3.2–4.0 scores). Gaurav was evasive (1.7). Authentic candidates outperform polished ones.
"How do you work with Salesforce AEs?" — if the candidate pivots to technical architecture, they don't understand sales. Try up to 3 times before concluding.
"Walk me through the RFP cycle" produces 10x more signal than "Tell me about your pre-sales experience." Forces specifics over generalities.
Carlos: $2.4B (decomposed). Andrea: 35+ implementations with bank stories. Felipe: 200–300 users. Gaurav: zero numbers despite claiming "measurable improvements."
More "scalable, enterprise, end-to-end, stakeholder alignment" in every answer = less likely there's real depth. Follow up: "Give me the actual number."
Carlos (zero SF) and Andrea (zero ITSM) both scored 4.0 — right mindset, learning agility. Gaurav had both domains on his resume but scored 1.7 due to communication and honesty issues.
Andrea's 10 years at Alorica (tickets, SLAs, escalation) gave her ITSM intuition that helped her pass the analogical thinking test despite zero formal ITSM background.
Everything is organized for Claude Code to navigate automatically.